Privacy Policy

This Privacy Policy describes how Preziosi Creazioni collects, uses, and protects your personal information when you visit or make a purchase from our site or use our online platform. We are dedicated to protecting your privacy and handling your data in an open and transparent manner.

Data Controller

The data controller responsible for your personal information is Preziosi Creazioni, located at 32 Via dei Calzaiuoli, Florence, Tuscany, 50122, Italy.

Information We Collect

We collect various types of information in connection with the services we provide through our site or online platform.

• Information you provide directly: This includes information you give us when making a purchase, creating an account, contacting us, or using specific services such as custom design requests, repairs, or appraisals. This may include your name, billing address, shipping address, payment information (handled securely via trusted payment processors), email address, phone number, details about items purchased, and any other information you choose to provide relevant to the service (e.g., measurements, specifications, photographs, history of items).
• Information collected automatically: When you access or use our site or online platform, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, dates and times of visits, and other technical information. This information helps us understand how our service is used and improve its functionality.
• Information from cookies and similar technologies: Our site uses cookies and similar tracking technologies to collect information about your interactions with our service. Please see the "Cookies and Similar Technologies" section below for more details.

How We Use Your Information

We use the information we collect for various purposes based on specific legal grounds:

• To fulfill contracts: Processing your orders, managing payments, shipping goods, handling repairs, custom work, or appraisals, and providing related customer service (Necessary for the performance of a contract with you).
• To provide and improve our services: Operating, maintaining, and improving our site and online platform, developing new offerings, and understanding user behavior to enhance user experience (Legitimate interests).
• To communicate with you: Responding to your inquiries, providing service updates, and informing you about your account or transactions (Necessary for the performance of a contract or Legitimate interests).
• With your consent: Sending you marketing communications about our products, services, offers, and promotions where you have explicitly opted in (Consent). You have the right to withdraw your consent at any time.
• For legal and security purposes: Detecting and preventing fraud or other illegal activities, complying with legal obligations, and protecting our rights and the rights of others (Legal obligation or Legitimate interests).
• For internal business purposes: Analyzing usage trends, troubleshooting technical issues, and conducting internal research and analysis (Legitimate interests).

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties only for specific purposes:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping and delivery, data storage, website hosting, analytics, and marketing assistance. These service providers are contractually bound to process data according to our instructions and applicable data protection laws.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a valid legal process, or to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing. For example, information related to purchases is kept for periods required by tax and consumer protection laws in Italy.

Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have specific rights regarding your personal information. These rights may include:

• The right to access: You have the right to request a copy of the personal information we hold about you.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions, particularly if we are processing it based on legitimate interests or for direct marketing.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable data protection law. In Italy, the relevant supervisory authority is the Garante per la protezione dei dati personali.

To exercise any of these rights, please send a written request to the address provided in the "Contact Information" section below.

Cookies and Similar Technologies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us improve your experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site effectively.

Security

We have implemented appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is entirely secure.

Links to Other Websites

Our site or online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at the address provided below. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us by writing to:
Preziosi Creazioni
32 Via dei Calzaiuoli,
Florence, Tuscany, 50122,
Italy.